Help find a family member's lost phone

Help through the family features already configured, or let the owner sign in to their own finding account on a trusted device.

What to do

First, check

Ask the owner what account and family-sharing features are available.

Then

Use the official family-device list or a guest sign-in route where supported, then protect the device if needed.

If it’s not that simple

Help without taking over the account

Configured family access

Use the appropriate authorised device list.

No shared access

Let the owner use a supported guest/owner sign-in on a trusted device.

No working account route

Help with provider recovery and carrier contact rather than requesting secrets for this website.

Lost phone: what to do first

Good to know

Do not ask the owner to disclose a password or one-time code to this site.

Official source

Apple Support · family location sharing